Service Provider

The Services are provided by SWC Incorporated, a California corporation dba Squeaky Clean and dba Pioneer Cleaning (“Squeaky Clean”, “we”, or “our”). The Customer listed on page 1 is referred to herein as “Customer”, “you”, or “your”.

Our Quality Commitment

If you notify us in writing that you are not satisfied with our workmanship within 7 days of our date of Service, we will return to inspect and, if reasonably necessary, remedy the issue. Please observe that notice more than 7 days after our date of Service or not covered by warranty will be subject to a $149 minimum inspection charge. All Services are provided pursuant to the contract terms. Squeaky Clean is dedicated to providing the highest level of service. We appreciate the opportunity to service your property and keep it looking Squeaky Clean!

Insurance

We carry all insurance required by the state of California including Workers’ compensation, auto insurance, and general liability. It is Customer’s responsibility to maintain adequate insurance coverage for Customer’s property.

Preparing for Our Services

Your property must be prepared and ready for our Services on the scheduled Service date(s). Our technicians may refuse to perform the Services if the property is not prepared on the Service date(s) as follows: All Services:

• If the property relies on well water or has low water pressure, we must be informed of this in writing at least 5 days prior to the Service date(s);
• When we arrive on the Service date(s) we must be granted immediate access to the property and the Service area(s);
• All animal scat must be removed from the Service area(s); and
• The Service area(s) must be decluttered so it is directly and immediately accessible by us without movement of any of Customer’s personal property.

Exterior Cleaning:

• The exterior on-site water spigot must be accessible and working;
• Tightly shut all exterior windows and doors;
• Turn off all exterior electrical outlets and fixtures at the breaker box;
• The exterior of the building must be accessible to our technician(s) without moving any of your personal property, which includes, but is not limited to, Customer removing all exterior house decorations, bird feeders, flags, doormats, and personal property leaning against the building; and
• Remove any and all sensitive items from the Service area, such as motor vehicles.

Condition of Property

It is your responsibility to ensure that prior to the Services the property is in good repair and weathertight, including, but not limited to, well sealed and attached electrical components, doors, windows, siding, shingles, gutters, and caulking.

Your Obligations While We Are Working

During the Services, Customer must keep off all water-using equipment (such as landscape watering, dishwashers, and laundry machines) and water faucets (so that we have an adequate supply of water to complete the Services), Customer must stay away from the Service area or off the property, and Customer must keep all children and animals indoors and away from the Service area.

Payment for Residential Services

For work on single family homes, duplex, triplex or quadplex properties, payment is due upon completion of the work on the day of Service. If the Services are not paid for in advance or on the day of Service, Squeaky Clean will bill you for the Services, with payment due immediately when the invoice is provided based on the date or timestamp of our bill (the “Due Date”).

Payment for Commercial Services

For all other work, payment is due 60 days after the invoice is provided based on the date or timestamp of our bill (also, a “Due Date”).

Overdue Payment

All payments are due by cash, check, or credit/debit card. Unpaid amounts will accrue interest after the Due Date at a rate of 1.5% per month, compounded monthly, and 45 days after the Due Date, all unpaid invoices are subject to a one-time late fee of $500 to offset our expected bookkeeping and other administrative costs incurred in attempting to collect the overdue payment. We may stop work anytime payment is past due.

Extra Work

If we provide you with any work outside the scope of Services contemplated by this contract (“Extra Work”), such Extra Work provided is subject to the terms of this contract.

Labor Guarantee

We provide a 30-day guarantee for screen repair/replacement and for Gutter Guard installation labor. For all other labor, the Services are provided in good faith and our quality commitment is our sole and express guarantee, and the labor is provided as is and with no guarantee of any specific result. We cannot and do not guarantee that long-standing stains will be completely removed or significantly improved. Similarly, we do not guarantee 100% pet stain or odor removal. Additionally, we do not guarantee that no debris will remain after glass cleaning if you request that we do not use industry standard razor blades, 0000 steel wool, and scrapers. We disclaim any and all other warranties, express or implied, except as expressly provided elsewhere herein. All warranties and guarantees are non-transferable, and any guarantee or warranty timeline starts on the date of Service.

Screen Repair/Replacement Warranty

The screen material, frame, corners, tabs, wheels, and any parts we repair/replace have a 1-year warranty. Any applicable warranty or guarantee is voided if the customer removes the screen or an animal damages the screen.

Gutter Guard Warranty

GutterFoam Pro provides a 15-year manufacturer warranty which warrants that the Gutter Guard is free from manufacturing defects in material and workmanship at the time of installation and that the Gutter Guard will not deteriorate under ordinary wear and tear. We will file the warranty on your behalf. This warranty does not cover our labor costs to remove and reinstall the Gutter Guard.

Media Release and Use

We reserve the right to use cameras, photos, and videos for documentation, training, and marketing purposes. Our technicians may document the property condition prior to the Services via photos, videos, or other methods. Please provide advance notice if you do not wish for any photos or videos of your property to be used for marketing purposes and we will exclude any media related to your property from our marketing materials (but may still use such information for training and documentation purposes).

Damages Are Possible

Customer accepts the following risks associated with the Services: Risks for carpets, blinds, and tiles: Shrinkage or stretching; fugitive or migrating dyes; materials that bleed; bleach spots, sun or other forms of fading; cellulosic browning; texture change; ripped or torn materials; permanent discoloration or stains; detergent or spotter damage or residue; odor changes (including worsening odor problems post-treatment); and reactions to the cleaning agents. Regarding delicate materials, specific cleaning methods may be recommended by manufacturing cleaning codes or industry practice, but if such methods do not produce the desired results and if directed by you to try another cleaning method, you accept the risk of using non-approved methods for cleaning knowing that such methods may permanently damage delicate items. Regarding hot extraction cleaning, you understand and agree that while this can provide excellent cleaning results, it may worsen odor problems, stains, or fabric quality, and may also cause permanent damage. Regarding baseboards, a risk exists of water running under the baseboard or the baseboard absorbing water during floor cleaning. Risks for dryer vents and air ducts: During cleaning, air ducts may become detached from the vent resulting in tearing to the vent or exposing a preexisting hole. Squeaky Clean will attempt to reattach the duct vent and secure it with ducting tape, however due to the age and previous wear and tear of the ducting, we may not be able to successfully reattach the duct or cover any tears or holes in the ducting. Damage to the paint, drywall, stucco, or flooring may occur when the registers are removed to access the duct. Risks for pet stains: Pet odor can become worse after cleaning, and there is a risk of color loss or permanent discoloration. Risks for window and screen cleaning: Using razor blades, 0000 steel wool, and scrapers for glass cleaning are industry standard and scratches may appear on tempered, Low E, heat strengthened, or any glass surface due to, among other things, increased visibility after cleaning, scratches existing pre-cleaning, or pre-cleaning debris on the glass. Window cleaning includes the removal and cleaning of window screens which may result in or expose existing damage to the corners, tabs, springs, wheels, or frames and is extra cost to repair. We will use Customer’s water during the washing process which may result in water spotting on windows and glass surfaces due to minerals or other contaminants in Customer’s water supply. Risks for exterior washing: Due to the wide array of building products, age, weathering, and other factors of surfaces being cleaned, it is impossible to foresee the potential results from the washing process and, among other risks, surface color, texture, and appearances may change, water penetration of materials may occur, and materials may be damaged or destroyed. We are not responsible for any damage resulting from inadequate maintenance or properties that are not weathertight and suffer water intrusion or damage as a result of our Services. Risks for outdoor plants: High temperatures during the day, combined with certain chemicals to remove organic growth from exterior surfaces, may cause some plants to burn, become damaged, or be destroyed. Risks for cleaning siding: Prolonged UV exposure may cause oxidation of vinyl and painted surfaces on homes and buildings. Low-pressure cleaning may reveal blemishes on oxidized surfaces that were previously less visible. Certain stains such as tree sap, artillery fungus, concrete splatter, and paint and stain splatters may not be removable by conventional washing methods and some stains may be impossible to remove entirely. Vinyl siding has small weep holes which allow for the ventilation of the siding and are located on the underside of the vinyl ledges, and after cleaning, mud or dirt may drain from these holes (often deposited by insects), leaving a faint red or orange stain. If you would like us to attempt to remedy this, please notify us within 7 days of our Service date. Risks for concrete cleaning: Rust stains, oil stains, exposed aggregate, poor quality concrete, dirt, and other pollutants may become more noticeable after cleaning. Rust stains on concrete require specialized chemicals and processes to remove, and pressure washing alone is usually insufficient. Risks for roof cleaning: Browned grass may occur near the gutter downspouts, and rain and/or wind may be needed to remove the neutralized organic growth. We do not forcibly remove organic growth (for example, moss and lichens). In some cases, re-application may be needed at an additional cost.

Holiday Lighting

Quotations and Pricing: Quotations for the Services are provided based on the scope of the project, property size, and other factors. All prices are subject to change and may be adjusted based on any unforeseen complexities or additional requests. Payment: A credit card is required to be kept on file at the time of booking until completion of the Services, and you agree we may charge the card for the Services. Payment is due before the Services are provided. If the Services are not paid in advance, we will bill you for the Services, with payment due immediately when the invoice is provided based on the date or timestamp of the bill (the “Due Date”). Unpaid amounts will accrue interest beginning 7 calendar days after the Due Date at a rate of 1.5% per month, compounded monthly. If we are unpaid, we may retake possession of materials provided regardless of damage that may be caused by removal. Upon payment, the Customer becomes the owner of the lighting and decoration materials. Cancellation and Refunds: Cancellation requests must be made in writing within a reasonable time before the scheduled Service date. Refunds are made and determined in our sole and exclusive discretion. Property Preparation: Customer shall clear all obstacles that may hinder our work, such as snow, debris, or vehicles, prior to the Service date, and shall provide safe and unobstructed access for the Services. Failure to provide access may be considered a customer cancellation subject to no refund, as determined in our sole and exclusive discretion. Creative License: If irresolvable creative differences arise between you and us regarding our Services, we may cancel the Services and receive payment for all Services provided up to the date and time of cancellation. Safety Precautions: Customer, property owners, and residents shall exercise caution around the lights and decorations and may need to install signage in certain situations. Customer understands and accepts all risks and liability associated with the holiday lighting and decorations, including, but not limited to, slipping, tripping and falling hazards, shocks, electrocution, mechanical or electrical overloads, power outages, fires, drainage problems, snow loading, and any and all other personal or property injury, damage, or death that may result from the Services and are not caused by our grossly negligent or willful misconduct. Workmanship Guarantee: We provide a 90-day labor guarantee. This covers any defects in the installation process, including holiday light cord connections, loose bulbs, or other installation-related issues. For all other labor, the Services are provided in good faith and our quality commitment is our sole and express guarantee, and the labor is provided as is and with no guarantee of any specific result. 3-Year Limited Warranty: We provide a 3-year limited warranty on the holiday lights purchased through SWC Inc. dba Squeaky Clean / Pioneer Cleaning Services, as long as we install, remove, store, and maintain the holiday lights. This warranty covers holiday lights only and light failures under normal conditions. Extension cords, timers, clips, and other materials are not covered under this warranty and are provided as is, where is, with all faults. Customers who choose to install, remove, maintain, leave lights up year-round, and/or store the lights themselves void the warranty and may be subject to a minimum charge of $149 to inspect the lights prior to future Services. Limitations: All warranties and guarantees are non-transferable, and any guarantee or warranty timeline starts on the date of Service. Among other things, our guarantee and warranty do not cover damages caused by the following: hurricanes, tornadoes, hailstorms, or other severe weather, power surges or outages, acts of God, abuse or neglect, acts of nature, animals or insects, accidents, vandalism, misuse, negligence by you or third parties, improper handling, modification, or repair, or changes or alterations made to the holiday lights and decorations by parties other than Squeaky Clean. Claim Process: We will remedy a valid warranty or guarantee issue within a reasonable time. To submit a claim, please contact us by email or phone, and understand that you must provide proof of purchase and a detailed description of the problem. We will then assess the claim and determine the appropriate course of action. A service appointment not covered by a warranty or guarantee will be subject to a $149 minimum charge. YOU ACCEPT AND AGREE THAT THE SERVICES CARRY RISKS OF PERMANENT DAMAGE, SOME OF WHICH ARE OUTLINED ABOVE, YOU ARE PROCEEDING WITH THE SERVICE AFTER UNDERSTANDING AND ACCEPTING THESE RISKS, AND YOU RELEASE US FROM ALL LIABILITY FOR DAMAGE THAT MAY RESULT FROM SAID RISKS.

Waiver

Customer waives all claims for any consequential, indirect, punitive, and/or exemplary damages that may arise out of or relate to the Services, including, but not limited to, loss of income, profit, or financing. To the fullest extent permitted by law, our total aggregate liability resulting from or in any way related to the Services from any cause or causes, including, but not limited to, negligence, professional errors or omissions, strict liability, breach of contract, or warranty, expressed or implied, shall not exceed your payment to us for the Services over the 3 months prior to your claim.

No Liability

You hold Squeaky Clean and its employees and agents harmless from any accident, damage, or liability which occurs at your address before, during, or after the Service that is not directly caused by our grossly negligent or willful misconduct.

Sole Agreement / Electronic Signatures

This contract is the sole and entire agreement between the parties. Any modification of this contract must be signed in writing by both Squeaky Clean and Customer. This agreement may be executed electronically via DocuSign® or other similar online and/or electronic signatures, which shall be given the same legal effect as if original.